Return & Refund Policy

At Floor 5, we take great care to ensure the highest quality of our housekeeping products, including our natural floor cleaner and related offerings. Every product is packed and shipped with precision, maintaining the hygiene and integrity that defines our brand.

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No Returns or Refunds

Please note that we do not accept returns or offer refunds once a product has been purchased and delivered. Due to the nature of our products and our commitment to maintaining strict quality control and hygiene standards, all sales are final.

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Concerns or Grievances

If you have received a damaged product, or in case of any issues or grievances, please do not hesitate to get in touch. We’re here to help and ensure your concerns are addressed promptly.