Shipping & Fulfilment Policy
At Floor5, shipping is treated as an extension of formulation and system design — deliberate, coordinated, and aligned to professional use environments.
Order Processing & Dispatch
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Standard orders are processed within 2–5 business days
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Professional, bulk, pilot, or bespoke orders may require additional preparation time, which will be communicated at confirmation
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Dispatch timelines may be aligned with batch production, scent calibration, or system coordination
Floor5 operates on a made-with-intent model, not mass inventory dispatch.
Professional & B2B Deliveries
For hospitality, facilities, or managed properties:
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Deliveries may be scheduled or coordinated where required
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Bulk or recurring supply may follow agreed logistics cadence
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Special handling or palletised shipments may apply
Clients are responsible for ensuring receipt availability at the delivery location.
Delivery Timelines
Indicative delivery timelines after dispatch:
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Metro cities (India): 3–6 business days
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Non-metro / regional locations: 5–8 business days
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Remote locations: 7–12 business days
Delivery timelines are estimates and may vary due to courier capacity, location access, or external conditions.
Packaging & Handling
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Products are packed in protective, leak-resistant, and transit-tested packaging
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Packaging prioritises product integrity over cosmetic presentation
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Sustainable and minimal materials are used wherever possible
Floor5 is not responsible for damage caused after successful delivery and handover.
Shipping Charges
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Shipping charges, if applicable, are calculated at order confirmation
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Professional quotations may include shipping as a separate or bundled line item
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Floor5 reserves the right to revise shipping charges based on order size, destination, or handling requirements
Tracking & Confirmation
Once dispatched, you will receive shipment confirmation and tracking details where applicable.
For professional or bulk orders, tracking may be communicated via email or account representative.
Delays & Force Majeure
Floor5 is not liable for delays caused by:
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Courier or logistics partners
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Weather, strikes, regulatory checks, or regional disruptions
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Events beyond reasonable operational control
In such cases, we remain available for coordination and updates.
Geographic Scope
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Floor5 currently ships within India
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International shipping may be available for professional engagements upon request and mutual agreement
Support & Coordination
For shipping coordination, bulk deliveries, or logistics queries, please contact: