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Terms & Conditions

Welcome to Floor5.

By accessing our website, engaging with our products or services, or entering into professional discussions with Floor5, you agree to the following Terms & Conditions.
Please read them carefully.

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Scope of These Terms

 

These Terms apply to:

  • Use of the Floor5 website

  • Enquiries, consultations, and professional discussions

  • Purchase or supply of Floor5 products

  • Participation in pilots, trials, or bespoke care systems

Floor5 operates primarily as a professional and B2B-focused brand.
Certain offerings are intended for professional, hospitality, or managed environments, not casual consumer use.

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Products & Services

 

Floor5 provides surface care and olfactive systems including, but not limited to:

  • Floor Care Concentrates (FCC)

  • Interior Care Sprays

  • Olfactive Water Concentrates (OWC)

  • Ritual-based scent systems

  • Pilot kits and recurring supply programs

Some offerings may be customised, configured, or supplied based on professional assessment, material compatibility, or intended use.

Descriptions provided on the website are for informational and experiential reference.
Performance may vary depending on surface type, dilution, application method, and environmental conditions.

 

Professional Use & Responsibility

 

Unless explicitly stated otherwise:

  • Floor5 products are intended to be used as directed

  • Users are responsible for ensuring suitability for their specific surfaces and conditions

  • Professional environments (hotels, facilities, managed properties) are expected to follow provided guidelines

Floor5 is not responsible for misuse, over-application, or deviation from recommended use protocols.

 

Pricing, Quotations & Payments

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  • Pricing for professional supply, pilots, or bespoke systems may be provided via quotation

  • All prices are exclusive of applicable taxes unless stated otherwise

  • Payments must be made as per agreed terms prior to dispatch or commencement

Floor5 reserves the right to revise pricing, formulations, or supply structures without prior notice for future orders.

 

Orders, Supply & Fulfilment

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  • Standard products are fulfilled subject to availability

  • Custom, ritual-based, or professional systems are prepared specifically for the client and are non-cancellable once initiated

  • Delivery timelines may vary based on location and engagement type

Floor5 is not responsible for delays caused by external logistics providers.

 

Returns, Cancellations & Resolution

 

Returns, cancellations, and resolution are governed by our Returns, Cancellations & Resolution Policy, which forms part of these Terms.

Please review that policy carefully before placing an order or entering a professional engagement.

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Intellectual Property

 

All content on the Floor5 website — including text, imagery, formulations, product names, scent architectures, rituals, and system descriptions — is the intellectual property of Floor5.

Unauthorised reproduction, distribution, or commercial use is strictly prohibited.

 

Limitation of Liability

 

To the fullest extent permitted by law:

  • Floor5 shall not be liable for indirect, incidental, or consequential losses

  • Liability is limited to the value of the product or service supplied

  • Floor5 does not guarantee outcomes beyond correct formulation and intended use

Nothing in these Terms limits liability where such limitation is not permitted by law.

 

Privacy

 

Use of personal information is governed by our Privacy Policy, which forms part of these Terms.

 

Governing Law

 

These Terms are governed by and construed in accordance with the laws of India, unless otherwise agreed in writing for international engagements.

 

Contact

 

For questions regarding these Terms, professional engagements, or product use, please contact:

Floor5
📧 floor5contact@gmail.com

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